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Job Responsibilities ---Answer incoming and assist clients with policy-related inquiries ---Pro[联系方式已隐藏] support with insurance quotes, policy renewals, and claims reporting ---Communicate with insurance carriers regarding policy status, endorsements, and billing inquiries ---Assist with issuing Certificates of Insurance (COI), invoices, and payment follow-ups ---Perform computer-based administrative tasks, including data entry and document processing ---Handle professionally and maintain accurate client records ---Walk-in clients are minimal; most work is computer based ---Call volume is moderate and manageable ---This is a support role with no sales targets or commission requirements Qualifications ---Proficient in computer and office software usage ---Fluent in both English and Chinese (spoken and written) ---P&C insurance license is a plus, but training will be pro[联系方式已隐藏] for candidates without a license ---Strong work ethic, positive attitude, and fast learner ---Detail-oriented with good communication and organizational skills Compensation & Benefits * $21/hour during probation period * $22/hour after probation * Basic training pro[联系方式已隐藏] ⏰ No or very minimal overtime required Stable office hours and supportive