Company Overview We are a New Zealand-based company specialising in the sales and service of solar energy storage system products. Due to business growth, we are seeking a Technical Support staff member to join our team. Key Responsibilities Provide technical consultation and support to customers regarding solar energy storage systems. Answer customer technical questions about inverters, lithium batteries, solar panels, and related products. Assist the sales team with pre-sales technical advice and product selection support. Follow up on customers’ after-sales technical issues and help provide solutions. Communicate with manufacturers’ technical teams to handle complex technical cases. Role Requirements Solid understanding of solar and energy storage systems, with relevant knowledge backgr…